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The owner of this website (hereinafter the Online Store) is Carboline Polska Sp. z o. o., ul. Słoneczna 29 83-021 Wiślina, NIP: 5240019007, tel. +48 58 342 23 85, entered into the National Court Register under the number 0000040249 (hereinafter Carboline Polska Sp. Z oo, Seller), Bank account: 13 1090 1841 0000 0001 0886 5942

Carboline Polska Sp. z o. o. conducts retail sales by electronic means via the Internet. Orders are accepted by websites available in the domain


2.1. All products available in the Online Store are brand new, free from physical and legal defects, and have been legally placed on the Polish market.

2.2. The prices of the Goods in the Online Store are expressed in Polish zlotys and are gross prices. A VAT invoice is issued for each product sold. The VAT invoice will be delivered to the delivery address or email address provided by the Customer.

2.3. The information provided on the website of the Online Store, in particular the prices, is for information purposes only and does not constitute an offer of Carboline Polska Sp. z o. o. within the meaning of the Civil Code and may not be the basis for claims against Carboline Polska Sp. z o. o.

2.4. Before placing an order, the Customer should contact Carboline Polska Sp. z o. o. to clarify such doubts and provide additional information.


3.1. Orders placed under the conditions specified in the product description and in the basket (method and costs of delivery and payment) are carried out on the terms specified in the basket after they are confirmed by Carboline Polska Sp. z o. o. For Orders whose delivery address is outside Poland, the terms of delivery (method, courier company, costs) will be agreed individually (taking into account the rules applicable at the forwarder's). In this case, however, Carboline Polska Sp. z o. o. will send a new sales offer to the customer, containing new terms of sale, and the further implementation of the new order will depend on the customer's acceptance of these terms,

3.2. By placing an order using the mechanisms available on the website of the online store, the Customer submits an offer to buy a specific Good under the conditions specified in the description of the Good and in the basket. [hereinafter: Order].

3.3. Orders can be placed 24 hours a day, seven days a week. Orders placed on weekdays after hours. 4.00 pm, on Saturdays, Sundays and public holidays will be processed on the next business day.

3.4. After placing the Order, a message is automatically sent to the Customer from the website, specifying in particular the data about the Customer and the ordered Goods. This message also specifies the Seller's markings, terms of return and complaint of goods. Such a message does not constitute a confirmation of acceptance of the purchase offer submitted by the Customer, in particular it does not constitute a purchase and sale agreement between the Customer and Carboline Polska Sp. z o. o. Such confirmation will be received by the Customer after its verification and confirmation of its terms by Carboline Polska Sp. z o. o

3.5. An employee of Carboline Polska Sp. z o. o  (by phone or by e-mail) in order to:

Confirmation of the terms of the sale and purchase agreement, including the price of the ordered Goods, its availability, date of the Order and other details of the Order [hereinafter: Confirmation]. Such Confirmation is the acceptance by Carboline Polska Sp. z o. o. an offer to buy the Goods submitted by the Customer and is the conclusion of a purchase and sale agreement between the Customer and Carboline Polska Sp. z o. o. However, if the Confirmation received from an employee of Carboline Polska Sp. z o. o. significantly changes the terms of the purchase offer, the contract is considered concluded and the Order is accepted for execution, provided that the Customer confirms the new conditions contained in the Confirmation by phone or e-mail; it is also possible that the Confirmation is not sent within three business days. In such a case, it is considered that Carboline Polska Sp. z o. o. accepted the purchase offer on the terms submitted by the Customer or notification of the impossibility of accepting the Order for execution, while Carboline Polska Sp. z o. o  may refuse to execute the placed Order and thus conclude a sale and purchase agreement if, for reasons attributable to Carboline Polska Sp. z o. o. independent, the execution of the placed Order is impossible, significantly difficult or would involve the necessity to incur excessive costs.

3.6. Incorrectly or incomplete Order forms will not be considered and do not constitute an Order and do not oblige Carboline Polska Sp. z o. o. to take any action.

3.7. The payment for the ordered goods is regulated by the Customer in the manner selected when placing the Order.

3.8. Orders are processed after receiving the full amount of the order value specified in the order confirmation. In the event of underpayment, the execution of the order will be suspended. If you choose a deferred payment method, the execution does not require receiving the full amount of the value right away.

3.9. Carboline Polska Sp. z o. o. will make every effort to ensure that the Orders are implemented in a manner that corresponds to their content as quickly as possible.

3.10. Carboline Polska Sp. z o. o. grants its customers discounts. The discount is granted individually in the form of a code, which should be entered in the basket before finalizing the order in the field: Enter the promotional code. Carboline Polska Sp. z o. o. reserves the right to introduce changes in the amount of discounts for its customers. In the event of any discrepancies, errors in the amount of the Carboline Polska Sp. z o. o. has the right to refuse or change the amount of the order.


4.1. The following payment methods are available for the purchased Goods:

    1.  Electronic transfer

The ordering party settles the amount due by electronic transfer on the basis of the issued by Carboline Polska Sp. z o. o  customer orders via * (in a secure 128-bit SSL connection). The current list of supported banks is visible when placing the order and on the payment page). Verification of an electronic transfer usually takes place within a few hours (in the vast majority of cases on the same business day, up to the end of the next business day).

* the service of electronic payments is provided by Przelewy24, which acts as the recipient of the transfer / payment (e.g. on the monthly bank statement or transaction statement).

    2.  Traditional bank transfer

It is possible to pay by ordinary transfer by submitting an instruction to your bank yourself. To make such a payment, select the appropriate option "Prepayment to the account" in the basket and make a payment to the account: 13 1090 1841 0000 0001 0886 5942

Traditional transfer verification takes place within 1-3 business days from the date of placing the order.

    3.  Cash on delivery

In cash, to the person acting on behalf of the carrier entrusted by the Seller with the delivery of the ordered Goods (cash on delivery) or at the order collection point at the premises of Carboline Polska Sp. z o. o

4.2. Payments may be made only by persons authorized to use a given instrument on the basis of which the payment is made, in particular, a given payment card may only be used by its authorized holder.

4.3. In order to make the payment by the Customer, Carboline Polska Sp. z o. o. provides customers with an order form. The data from the form is automatically transferred to the Partner of the System via the System.

4.4. The customer, after approving the order form and selecting the payment method via the System, is automatically redirected, respectively:

  1. in the case of payments made using a payment card - to the website of the System Partner being the authorization and settlement center,

  2. in the case of payment by online transfer - to the website of the System Partner who is a bank,

  3. in the case of payment by traditional transfer - to the website of

4.5. In order to make a payment, the Customer should confirm the payment on the websites of the relevant Partner of the System in accordance with the rules specified by that Partner. In the event of making any changes to the payment form available on these pages and automatically completed by the System, the payment may not be processed.

4.6. Carboline Polska Sp. z o. o. reserves the right to limit the method of payment for selected Goods by excluding some of the payment methods indicated above. The currently available payment methods are visible in the order form.

4.7. The costs of the transfer, as well as bank, postal and other fees and charges are borne solely by the customer (also applies to transfers made from abroad). If Carboline Polska Sp. z oo, payment for the order in an amount lower than that specified in the order confirmation, Carboline Polska Sp. z o. o. will suspend the execution of the order until the missing amount is received.



5.1. The product delivery time is no more than 30 days from the date of the contract. The date of receipt of the shipment is the time of completing the order each time increased by the delivery time, which is specified by the courier company; most often, the shipment is delivered on the next business day following the day the payment is credited to the bank account of Carboline Polska Sp. z o. o. (this period should not, however, be longer than five days).

5.2. The goods will be sent in the manner and to the address indicated by the Customer at the time of placing the Order or finally when confirming the placed Order by an employee of Carboline Polska Sp. z o. o. In order to correctly perform the delivery, the Customer is obliged to provide correct address data and a telephone number at which he will be available in order to possibly agree a delivery date between the Customer and the courier. If no. telephone or providing incorrect data, the full amount of re-shipment costs shall be borne by the customer (re-shipment possible after prior payment of these costs). An employee of Carboline Polska Sp. z o. o.

5.3. The ordered product is delivered by courier companies. The customer bears the delivery costs specified in the Delivery tab  on page  and finally selected by the customer in the basket. Delivery costs depend on the value of the Order, the chosen method of payment and the method of receipt of the Goods. Information about delivery costs is displayed when placing an Order in the basket. These costs apply only to deliveries made in the territory of Poland. The current delivery costs are visible in the Cart when placing the Order. Conditions for foreign shipments are agreed individually.

5.4. Upon receipt of the parcel, the Customer, in the presence of a representative of the courier company, is obliged to check the parcel for any external damage (e.g. broken tape, damage to the outer packaging). In the event of such damage, the Customer is entitled not to collect the parcel, and if he decides to collect it, he is obliged to thoroughly check the condition of the parcel and prepare a damage report in the presence of the courier.

5.5. Regardless of the place of receipt of the Products, receipt must be confirmed with a signature. The submitted signature will be treated as a confirmation of the compliance of the order with the contents of the shipment. Upon receipt of the shipment by the Customer, the benefits and burdens related to the Products and the risk of accidental loss and damage to the Products are transferred to the Customer.

5.6. Carboline Polska Sp. z o. o. is not responsible for mistakes made by the customer in the order, as a result of which the parcel did not reach the addressee, as well as for unjustified refusal to collect the parcel. The costs related to the re-shipment and handling of such an order shall be borne by the Customer.



For the avoidance of doubt, it is stated that none of the provisions of the Regulations limits the consumer's rights under the provisions of applicable law in the territory of the Republic of Poland. In the event that such a provision exists, the provisions of the law in force in the territory of the Republic of Poland shall apply, in particular the Act of May 30, 2014 on consumer rights (Journal of Laws of June 24, 2014, item 827), the Civil Code Act, April 23, 1964 Civil Code (Journal of Laws 1964 No. 16, item 93, as amended).

6.1. Warranty and complaints

6.1.1. The products may have a manufacturer's warranty applicable in Poland. The warranty period for each product can be found in its description on the product pages of the online store

6.1.2. The replaced product is sent back to the customer at the expense of the SELLER. The warranty for the sold product does not exclude, limit or suspend the buyer's rights resulting from the warranty for product defects.

6.1.3. The SELLER is responsible for product defects under applicable law. In the case of a sale that is not a consumer sale, the provisions on warranty contained in the Civil Code are excluded.

6.1.4. Complaints under the warranty or guarantee may be submitted in electronic form via e-mail  or in writing to the SELLER's address. The cost of direct delivery of the goods is borne by the customer.

6.1.5. The customer has the right to demand a price reduction or to withdraw from the contract, unless the SELLER immediately and without undue inconvenience to the customer replaces the defective product with a defect-free one or removes the defect. This limitation does not apply if the product has already been replaced by the SELLER or the SELLER did not replace the product with a product free from defects, or if the defect was not removed.

6.1.6. The SELLER recognizes the claim under the warranty within 14 days from the date of its receipt in the correct form. If the SELLER does not respond to the Customer's requests within 14 days, it means that the SELLER considered the requests justified. In each of the above cases, when the fulfillment of the Customer's requests involves the delivery of a new or repaired product, the SELLER shall bear the delivery costs.

6.2. Withdrawal from the contract

6.2.1. Pursuant to Art. 27 of the Act of May 30, 2014 on consumer rights (Journal of Laws of June 24, 2014, item 827), a CUSTOMER who is a natural person who performs a legal transaction with the entrepreneur (e.g. concluding a contract) not directly related to its activities business or professional, who concluded a distance contract, may withdraw from it within 14 days without giving a reason and without incurring costs. However, if the CUSTOMER has chosen a PRODUCT delivery method other than the cheapest standard delivery method offered by the SELLER, the SELLER is obliged to reimburse the CUSTOMER for the costs incurred up to the amount corresponding to the cheapest shipping option available at the time of ordering.

6.2.2. The period for withdrawing from the contract begins on the day the CUSTOMER or a third party designated by him, other than the carrier, takes possession of the PRODUCT.

6.2.3. To exercise the right to withdraw from the contract, the CUSTOMER should inform the SELLER about his decision to withdraw from the contract by means of an unequivocal statement of withdrawal from the contract. The CUSTOMER may use the contract declaration form template. The use of the formula is not obligatory.

6.2.4. If the CUSTOMER made payments in cash, it is suggested that the content of the declaration of withdrawal from the contract includes the bank account to which the funds will be refunded.

6.2.5. Withdrawal from the contract may apply to all PRODUCTS covered by the order or their parts.

6.2.6. To meet the deadline for withdrawing from the contract, it is enough to send a statement before the deadline for withdrawing from the contract.

6.2.7. The SELLER provides the option of submitting a declaration of withdrawal from the contract by the CUSTOMER electronically (by sending a scanned declaration to the e-mail address: ), or by post to the following address: Carboline Polska Sp. z o. o. ul. Słoneczna 29 83-021 Wiślina with the suggested annotation "withdrawal from the contract". The SELLER, via e-mail correspondence, immediately sends the CUSTOMER a confirmation of receipt of the declaration of withdrawal from the contract.

6.2.8. In the event of withdrawal from the contract in the manner described above, the contract is considered void.

6.2.9. The SELLER immediately, no later than within 14 days from the date of receipt of the CUSTOMER's declaration of withdrawal from the contract and the goods, returns to the CUSTOMER all payments made by him, including the costs of delivering the goods to the CUSTOMER (subject to point 6.2.1.). The SELLER may withhold the reimbursement of payments received from the CUSTOMER until the item is returned or the CUSTOMER provides proof of its return, depending on which event occurs first.

6.2.10. The CUSTOMER covers all direct costs of returning the goods as a withdrawal from the contract, i.e. packaging, security and shipping costs.

6.2.11. The SELLER shall refund the payment using the same method of payment as used by the CUSTOMER. In the event that the CUSTOMER paid for the PRODUCT on delivery, he should consent to the reimbursement of funds in the event of withdrawal from the contract to the bank account provided in the declaration of withdrawal from the contract.

6.2.12. The CUSTOMER is obliged to return the SELLER'S PRODUCT by shipment immediately, but not later than 14 days from the date on which he withdrew from the contract. To meet the deadline, it is enough to return the items before its expiry. The goods returned by the CUSTOMER should be returned with complete equipment and accessories as well as documents issued during its sale to the following address: Carboline Polska Sp. z o. o. ul. Słoneczna 29 83-021 Wiślina. The return of the Goods should take place along with the return of any other benefits and free goods provided to the Customer, and the condition of receipt of which was the purchase of the Goods.